When Holidays Go Wrong: Your Rights in Package Holiday Claims
Booking a package holiday should be an exciting experience, but sometimes things don’t go as planned. Flight delays, hotel downgrades, or even complete cancellations can turn your dream getaway into a nightmare. If you’ve faced travel disruptions, you may be entitled to compensation under Package holiday claims or Travel and Transport Claims. Knowing your rights can make all the difference in getting the justice you deserve.
Common Issues with Package Holidays
Package holidays offer convenience, but they also come with risks. Some of the most frequent problems include:
- Flight delays or cancellations – Airlines are responsible for significant delays, but tour operators may also be liable if the disruption affects your overall holiday.
- Substandard accommodation – If your hotel doesn’t match what was advertised, you could be eligible for compensation.
- Last-minute cancellations – Tour operators must provide alternatives or refunds if they cancel your trip without sufficient notice.
- Missed excursions or activities – If part of your package is unavailable, you may claim for the lost experience.
Your Rights Under Package Holiday Claims
The Package Travel Regulations 2018 protect consumers when booking a pre-arranged trip. Key rights include:
- Full refunds for cancelled holidays if the operator is at fault.
- Compensation for significant changes such as flight delays, downgraded hotels, or itinerary alterations.
- Assistance during disruptions – Tour operators must provide help if you’re stranded abroad.
If your holiday was ruined by poor service, you could also pursue a Travel disruption claim for additional damages, including distress and inconvenience.
How to Make a Successful Claim
To strengthen your case, follow these steps:
- Gather evidence – Keep receipts, photos, and correspondence with the tour operator.
- Report issues immediately – Complain to staff and request written confirmation.
- Check your travel insurance – Some policies cover additional expenses caused by disruptions.
- Seek legal advice – If the operator refuses to compensate you fairly, a specialist solicitor can help escalate your claim.
Need Help with Your Claim?
If your holiday was disrupted due to poor service, you don’t have to accept it. At People’s Expert, we specialise in helping travellers secure the compensation they deserve. Whether it’s a delayed flight, a ruined hotel stay, or a cancelled trip, our team can guide you through the process.
Contact us today to discuss your case and explore your options. Visit People’s Expert to get started.